We love fast food drive-thru windows except when they're inconvenient. This week, I debated about where I’d get the fastest service—in the drive-thru line or inside the restaurant. I instantly regretted choosing the left lane drive-thru because I could see the driver in the side view mirror chattering away at the order board. I choose the wrong lane, again. Lip-reading wasn’t helpful in deciding whether the driver was ordering a boatload of food, asking too many menu questions, discussing some inappropriate drive-thru topic or doing this:
Despite the lengthy request for a short order, the service people remained professional—and they remembered everything. Maybe this special order felt like a bright spot in the middle of a long, boring shift. Some things are worth the wait. What behavior used to feel like a time-waster, but now you recognize the benefit?
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